Ensuring you get a first class experience
In the service delivery space our personnel are our product, therefore it makes sense to invest in our skills and the Company culture in which they will perform their functions. As Investors in People we have a clearly defined business strategy which is monitored for progress, effectiveness, management control and return on investment.
Our goal as a Company is to provide cost effective services. We have a continual improvement programme driven by customer feedback. In order to underpin this value proposition, we are currently under going application to the ISO 9001 2000 accreditation. Our business is driven and measured by Key Performance Indicators (KPI's) and an ongoing review of feedback driven by our customer satisfaction process.This enables us to better align ourselves with the supply of mission critical services that are going to be of more value to our customers' business goals and objectives.
Investing in our people
eSOURCE and it’s constituent companies has been accredited as an Investor in People for the fourth time in 2009. Since first satisfying an independent assessor in 2001 the management have worked hard to ensure that standards of training and development, so important in a service company, have been maintained and improved.
Commitment to Quality
- Our Approach
- Our Team
- Commitment to Quality
- Who Relies on Us
- Testimonials
- Caring For the Environment
Latest Jan 2010:
Another Satisfied Client for eSOURCE
The results that we have received from our client satisfaction surveys prove that our lifecycle project management services continue to impress.
Scoring an impressive 91% overall (where 80% = good) the eSOURCE team delivered a successful migration for one of the major banks, the programme was delivered on time and to budget.
The overall ROI of the programme will equate to savings of circa $2 million to the bank, an impressive result all round!
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What Our Customers Say
“The key to success of this project was your team’s high level of competence, organisation and management abilities”
Honda
“First class end to end service”
“We have built an excellent working relationship over the years and we know that any issues/concerns will be addressed positively and immediately”
“Feedback from customers has been excellent”
HSBC
“Seamless transfer and very good service”
RBS/NatWest