Supporting Your Business

Your problems solved quickly and efficiently

Effective support of the equipment is of paramount importance. To ensure continued Quality-of-Service is provided where it is required on a global basis with resources that are both skilled and local to meet the volume requirements, time scales and Service Level Agreement (SLA).

Help Desk Services

We provide a Branded Help Desk service which enables you to reduce the costs of running your own Call Centre or technical support helpdesk. Manned by a team of highly qualified support engineers, the eSOURCE Help Desk provides first, second and third level support backed up by a team of product and technology specialists. Each helpdesk can be branded or “White Labelled “ too meet your requirements, this give you the ability and flexibility to have a help desk that looks, feels and operates and if it was your own.

One Call

It takes just one call to eSOURCE to gain access to our IT professionals and services. Our strategy is to provide a unified technology support service using best of breed technologies and products to our customers; we believe that due to our depth of technology and product knowledge we are able to provide our customers with single one point of call to unlock our multisite networking and support solutions. All of which can be combined to provide an end to end seamless service as and when you need it.

On-Site Support Services

eSOURCE On-site support, installation and training services are provided throughout the United Kingdom  mitigating the need for your own national field force.  We provide services either and more commonly, directly or through associations with other service providers that do not have the areas of speciality, expertise or coverage that eSOURCE does. Flexibility is key to our service which is scalability allowing you enhance you support services from single to multiple site support UK wide. This is a much used facility that supports, trains, installs and assists with a diverse range of services from Wireless Access point installation to electronic applications and banking programmes from the most prestigious major corporate to SMB customers